Computer monitors vary, therefore we cannot guarantee that your monitor's display of any colour will be completely accurate. We understand that you may wish to exchange or return your items and you have 14 working days from the date of receiving your order to do so. We kindly ask that you make sure all products are returned in their original condition, with their original packaging and labels, otherwise your item may be sent back to you. Please note, we do not accept the return of earrings for hygiene reasons. When posting back unwanted items, please ensure they are in their original packing or an alternative, which will protect them on their journey.
Please complete the returns form included with your order, adding an R or an E depending on if its for Refund or Exchange and state the reason for return on the dotted line. If you would like to Exchange, see the Exchange process below.
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Please send it back to the boutique via one of the Returns options below. Please note the cost of the return will need to be covered by you, the customer. All refunds are returned to the original payment method within 30 days. Refunds vary depending on your bank but typically take up to 5 working days to show in your account or instantly if you purchased using PayPal.
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Just added to your bag. Your order will be packed and dispatched, provided: The item you have chosen is in stock The delivery address has been verified Payment has been approved We will send you an initial email confirming receipt of your order; then a further email confirming that your order has been dispatched. Packaging All orders will be wrapped in tissue paper and will arrive in a box.
Out of stock items Please email us at shop featherandstitch. Returns policy Under the Consumer Protection Distance Selling Regulations DSRs , you have the right to cancel or return your order with us, provided you notify us in writing of your intention to return the item within seven working days of receipt. If you would like to return something, please email us at shop featherandstitch. Once you have notified us, you have 14 working days to return your item.
Where provided, belts and any packaging such as authenticity cards, dust bags, and leather tags should be included with your return. Please note that you must cover the cost of the return shipment.
Returning Damaged or Faulty Goods
We recommend that you use a secure, trackable postal or courier service and ensure that the packaging of the items is sufficient to protect them fully and maintain their good condition during transit. Buy Now. Garage Equipment and Other Large Items Our garage equipment is dispatched based on the agreement reached during time of sale. Orders in error If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge if applicable.
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Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Faulty or damaged goods Any goods delivered damaged or faulty may be returned by you, the customer, within 21 days of receipt.
The customer is responsible for sending the item and a replacement product will then be offered free of charge plus a credit note to cover the shipping costs.
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The item will only be returned once these fees have been paid. Items refused or not able to be delivered due to customer actions are also subject to a deduction of carriage charge when credit notes are issues. For 3 days whilst my car was at the dealership, i had no replacement and they wouldnt give me a replacement till i had to insist on it. The dealership now state that the car is working and starting fine since the day i took it in, so they have no idea what caused it to fail start, and want to keep it a bit longer to see if it fails to start again and then diagnose it.
Can i claim back, monies for the whole duration my car has not been in my possession? I contacted Sony and they denied there is an issue with my model. I therefore contacted the retailer where I bought the TV and they say there is nothing they can do but would like to help resolve. Bought a pram from toys r us 3 months ago and it is not going up properly and handles are loose they sent me away with the pram again telling me nothing was wrong and it was wear and tear they didnt listen to what i had to say and were ignorant surely im entitled to a replacement pram.
I bought an alarm system for my house, which I was renovating. I am now only just installing the alarm 3 years later and have discovered that the product is faulty. As I could not install the alarm until the house was renovated I could not check it within what would be considered a reasonable time. However, what was sold to me was faulty at the outset and has never been used. Unfortunately I threw the box away 2 weeks ago when I started to install it. Do I have any rights, i.
I unfortunately have misplaced the receipt would I be able to exchange the jacket? Tried boots in-store, fitted fine.
Wore them in my house, and walked up and down the stairs, felt great. Went a walk in the hills today, and when I got back to my car, my feet were damp, and the heels of my socks were wet. They are apparently Gore-Tex lined so I should not have wet feet.
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Conditions were wet, but not once were my boots completely submerged. Also, on getting home and drying boots outside, I noticed a small tear in the cushion between the sole and the bottom of the boot.
This is clearly not right as water will now get in, and the tear can only get worse. I am returning the boots tomorrow 2nd May , and will be asking for a replacement, as they are clearly not fit for purpose, due to the tear, and the wet feet, which the Gore-Tex lining should have prevented. I have been hillwalking for years, so know when a boot is not as it should be. Also, label on box says Made in Romania, but label in boots says Made in Ukraine.
Should I be concerned about this. Imitation Asolo boots?
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